Shipping
We offer fast and reliable shipping options to ensure your order.
Returns & Refunds
Shop confidently with our clear, simple, and hassle-free returns policy.
Secure Payment
Safe, secure, and trusted payment methods for your peace of mind.
Warranty
Quality assured with our reliable limited warranty on select products.
Track Order
Stay updated on your order's journey from our warehouse to your door.
Frequently Asked Questions
What certifications do your products have?
What certifications do your products have?
Our products can comply with CE / FCC / RoHS, and other certifications based on different market requirements.
Certification documents can be provided before order confirmation
Can you customize hardware, logo or system?
Can you customize hardware, logo or system?
Yes. We support OEM & ODM services, including:
- Logo printing / startup logo
- Hardware configuration (CPU, RAM, SSD, ports)
- OS customization (Windows / Android)
- Language & software pre-installation
What is your MOQ?
What is your MOQ?
Our MOQ is flexible.
Sample order: 1 unit supported
Bulk order: MOQ depends on model & customization level
How is the warranty handled?
How is the warranty handled?
We provide standard warranty, and offer:
- Spare parts support
- Online technical assistance
- Clear RMA process for long-term cooperation
- Warranty terms can be discussed for distributors and project orders
Can you provide neutral packaging or custom packaging?
Can you provide neutral packaging or custom packaging?
Yes. We support neutral packaging, as well as customized packaging & labels for brand owners and distributors.
What are your delivery time & shipping options?
What are your delivery time & shipping options?
Sample order: 7-10 working days
Bulk order: 10–30 working days
We support EXW / FOB / CIF / DAP/DDP..., and can ship by air, sea or express.
Do you have experience with large projects or chain stores?
Do you have experience with large projects or chain stores?
Yes. We have experience supplying chain stores, system integrators and project-based clients, including customized configurations and batch delivery.
Can we visit your factory or have a video inspection?
Can we visit your factory or have a video inspection?
Yes. Factory visits and video inspections are welcome to better understand our production capability and quality control.
Is the product compliant with local regulations in my country?
Is the product compliant with local regulations in my country?
We can advise on common compliance requirements based on your market and provide corresponding certification support when needed.
Do you support distributors or long-term partners?
Do you support distributors or long-term partners?
Yes. We welcome distributors, system integrators and long-term partners, and offer stable supply, technical support and cooperation policies for ongoing business.